Privacy Policy — How tk99o Collects, Uses, and Protects Your Personal Data

1 Introduction

tk99o ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every individual who interacts with our online betting and casino services. This Privacy Policy sets out in formal, clear English how we collect, use, store, share, and protect personal information in connection with the operation of the tk99o platform, which is designed and marketed for players based in Bangladesh.

This policy should be read alongside the tk99o Terms & Conditions, which govern the overall relationship between you and the Platform. Defined terms used in those Terms & Conditions carry the same meaning in this Privacy Policy where the context permits.

We process personal data responsibly and in accordance with applicable data protection principles. We are transparent about our practices, and we provide our players with meaningful control over their personal information to the extent practicable under applicable law.

2 Data Controller

For the purposes of this Privacy Policy, tk99o acts as the data controller in respect of personal data collected from players who register and use the Platform. As data controller, we determine the purposes and means by which personal data is processed.

Where tk99o engages third-party service providers to process personal data on our behalf — for example, payment processors, identity verification providers, or analytics platforms — those providers act as data processors and are contractually bound to process data only on our instructions and in accordance with appropriate data protection safeguards.

For any queries relating to data controllership or to exercise your rights under this Policy, please contact: [email protected]

3 Personal Data We Collect

3.1 Registration and Identity Data

When you create a tk99o account, we collect the following categories of personal data: full name, date of birth, gender (optional), email address, mobile phone number, and residential address including district and division within Bangladesh. This information is required to establish your identity, verify your eligibility to use the Platform, and administer your account.

3.2 Verification Documents

To comply with our Know Your Customer (KYC) obligations and to confirm player age and identity, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driver's licence. We may also request a recent utility bill or bank statement as proof of address. These documents are processed securely and retained only for the period required by applicable law.

3.3 Financial and Transaction Data

We collect records of all financial transactions conducted through your tk99o account, including deposit amounts, withdrawal requests, payment method details (such as the mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account), and transaction timestamps. Full payment credentials — for example, complete mobile banking PINs — are never stored by tk99o and are processed exclusively by the relevant payment service providers.

3.4 Gaming and Betting Activity Data

We collect detailed records of your gaming and betting activity on the Platform. This includes the games and betting markets you access, bet amounts, game outcomes, session durations, bonus usage, and any responsible gaming preferences or limits you apply to your account. This data is used for account management, dispute resolution, fraud detection, and where applicable, to identify patterns of problematic gambling behaviour that may require intervention.

3.5 Technical and Device Data

When you access the tk99o platform, our systems automatically collect technical information including your IP address, browser type and version, operating system, device type, screen resolution, and the referring URL from which you arrived at our site. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

3.6 Communications Data

When you contact tk99o support — whether by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and our responses. This data is used to resolve your queries, train our support team, and maintain records of any dispute resolution process.

4 How We Collect Your Data

tk99o collects personal data through the following channels:

• Directly from you — when you register an account, complete verification, make a deposit or withdrawal, contact support, or update your account preferences.
• Automatically — when you access or use the Platform, through cookies, web beacons, server logs, and similar tracking technologies (see Section 8 for details).
• From third parties — where permitted, from identity verification agencies, fraud prevention databases, payment processors, and our licensed game content providers when relevant to the delivery of services to you.

5 Legal Basis for Processing

tk99o processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing is necessary to perform our contract with you — that is, to provide you with the betting and gaming services you have registered to use, including account management, bet settlement, and payment processing.
• Legal obligation: Processing is required to comply with applicable legal obligations, including KYC and anti-money-laundering (AML) checks, age verification, and financial record-keeping requirements.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for sending you marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Personal Data

tk99o uses the personal data we collect for the following purposes:

• Creating, verifying, and maintaining your player account.
• Processing deposits and withdrawals via your chosen Payment Method.
• Verifying your identity and age in compliance with KYC requirements.
• Detecting, investigating, and preventing fraudulent activity, cheating, collusion, and money laundering.
• Monitoring gaming activity to identify potential problem gambling behaviour and to apply responsible gaming tools where appropriate.
• Settling bets, awarding bonuses, and resolving account disputes.
• Providing customer support and responding to your queries and complaints.
• Sending you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Sending you promotional and marketing communications where you have provided consent to receive them.
• Improving the functionality, usability, and content of the tk99o Platform.
• Complying with our legal, regulatory, and reporting obligations.

7 Sharing Your Personal Data

7.1 Service Providers and Data Processors

tk99o shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), identity verification agencies, fraud detection services, IT infrastructure providers, data analytics platforms, and customer support software vendors. All such providers are contractually obligated to process your data only on our instructions and to maintain appropriate data security standards.

7.2 Game Content Providers

Certain technical data — such as player session identifiers, game round data, and account status information — may be shared with our licensed game content providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver their games to you. These providers are bound by data processing agreements and are not permitted to use player data for their own commercial purposes.

7.3 Legal and Regulatory Disclosure

tk99o may disclose personal data to law enforcement agencies, government bodies, courts, or regulatory authorities where we are required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of tk99o, our players, or the public. We will provide only the minimum data required to satisfy the legal request.

7.4 No Sale of Personal Data

tk99o does not sell, rent, or otherwise transfer your personal data to unrelated third parties for their own commercial purposes. Your personal information is not a commodity that tk99o trades.

8 Cookies and Tracking Technologies

The tk99o Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your logged-in session, and gather anonymous analytics data about how players interact with the site.

8.1 Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect against fraudulent login attempts. These cookies cannot be disabled without severely affecting Platform functionality.
• Performance and analytics cookies: Used to collect anonymous data about how visitors navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve the user experience.
• Functional cookies: Used to remember your preferences — such as display settings and responsible gaming limits — so that you do not need to re-enter them each time you visit.
• Marketing cookies: Where you have consented, these cookies track your browsing activity to enable us to present relevant promotional content. You may withdraw consent for marketing cookies at any time.

8.2 Managing Cookie Preferences

You may control cookie settings through your browser's privacy or settings menu. Disabling certain categories of cookies may affect the functionality of parts of the tk99o Platform. For detailed guidance on managing cookies in your specific browser, please consult your browser's help documentation.

9 Data Retention

tk99o retains personal data for the periods set out below, unless a longer retention period is required by applicable law:

• Account data: Retained for the duration of your account relationship with tk99o and for a period of five years following account closure, to satisfy legal and compliance obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with anti-money-laundering legislation.
• Identity verification documents: Retained for five years following account closure or the conclusion of any related regulatory inquiry, whichever is later.
• Support and communications records: Retained for three years from the date of the communication or the resolution of any related dispute.
• Technical and device data: Retained for a maximum of thirteen months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for twelve months following withdrawal of consent.

When the applicable retention period expires, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification.

10 Your Privacy Rights

As a player whose personal data is processed by tk99o, you have the following rights. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will respond within a reasonable period and in accordance with applicable data protection requirements.

• Right of Access: You may request a copy of the personal data tk99o holds about you. We will provide this in a clear, structured format free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis for processing exists, or where the data has been unlawfully processed. This right is subject to any overriding legal obligations to retain data.
• Right to Restriction of Processing: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, subject to our demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

11 Data Security

tk99o implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes the following controls:

• SSL/TLS encryption for all data transmitted between your device and the tk99o Platform.
• Encryption at rest for sensitive data stored on our servers, including identity documents and financial records.
• Role-based access controls that limit access to personal data to authorised personnel with a legitimate business need.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Secure, redundant data backup systems to protect against data loss.
• Incident response procedures to detect, report, and address any personal data breach promptly.

In the event of a personal data breach that poses a risk to your rights and freedoms, tk99o will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your data secure. Never share your tk99o login credentials with any third party, use a strong and unique password for your account, and log out of your session when using shared or public devices.

12 Children's Privacy

The tk99o Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data immediately and close the associated account.

If you believe that a person under 21 has registered an account with tk99o, please contact us immediately at [email protected] so that we can investigate and take appropriate action. tk99o supports the use of parental control and internet filtering software to prevent minors from accessing online gambling platforms.

13 Third-Party Services and External Links

The tk99o Platform integrates with third-party services in the course of delivering its features — including payment gateways, live casino streaming technology, sports data feed providers, and game software studios. While these integrations are subject to data processing agreements, tk99o cannot accept responsibility for the privacy practices of third-party providers operating under their own separate privacy policies.

The tk99o website does not contain links to third-party websites for general browsing purposes. Any third-party technology embedded in the Platform — such as game engines provided by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi — is subject to those providers' own data handling practices with respect to data processed within their proprietary systems.

14 Marketing Communications

tk99o may, with your prior consent, send you promotional communications about new games, betting markets, seasonal offers, and platform updates by email or SMS. These communications are sent only where you have expressly opted in during registration or at a later point through your account preferences.

You may opt out of marketing communications at any time by contacting our support team at [email protected]. Once we receive your opt-out request, we will cease sending marketing messages within five business days. Opting out of marketing communications will not affect the delivery of transactional or account-related communications, which we are required to send regardless of marketing preference.

tk99o does not engage in cold calling, unsolicited SMS campaigns, or third-party data broker-sourced outreach. All marketing contact originates from tk99o directly and only to individuals who have consented to receive it.

15 Amendments to This Privacy Policy

tk99o reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via email to their registered address and/or by publishing a prominent notice on the Platform, providing at least fourteen days' advance notice before the changes take effect.

The date at the top of this Privacy Policy reflects when it was last reviewed and updated. We encourage you to revisit this page periodically to stay informed of how we handle your personal data. Your continued use of the tk99o Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by tk99o, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within a reasonable period.

Privacy enquiries: [email protected]

Please include your full name, your registered tk99o username, and a clear description of your query or request. Our team responds in English. Support hours follow Bangladesh Standard Time (BST, UTC+6), with priority privacy requests handled within regular business hours of 9:00 AM to 9:00 PM BST.

Please note that the email address above is displayed as plain text only and is not a clickable link. Copy the address into your email client to send your message.